FAQS


Please note there are extensive delays across the postal network, both for domestic shipping within Australia and International. By placing your order you accept that blue daisy wares cannot take any responsibility for delays once your parcel has been posted. 

No refunds or exchanges are available on purchases during sale periods.

Please allow up to 5 business days for your order to be posted.

By selecting 'Express Post' you are paying for the faster shipping option with Australia Post. It may still take up to 5 business days for your order to be posted from our headquarters. 

Care

blue daisy garments are made from either cotton or linen and therefore need to be treated with care. Due to the nature of these fabrics, there may be a small amount of shrinkage after the first wash. 

I recommend:

- place in a wash bag and wash on a cold cycle with similar colours;

- do not tumble dry;

- do not soak;

- dry in the shade and inside out to avoid fading.

Shipping

Orders within Australia are $10 flat rate shipping or free shipping on orders over $150 (no code needed). All domestic orders are shipped directly from us to you via Australia Post and include tracking. We are not responsible for any delays once parcels are with Australia Post. The delivery time varies depending on location, however you can expect to receive your item within 2-7 business days of it being shipped. 

All international orders are shipped via Australia Post and include tracking for a flat rate of $25. We do offer free shipping on orders over $200 (no code needed). We are not responsible for any taxes, duties, delays or customs charges that may be charged to you upon the package reaching your destination. We cannot be held responsible for lost or missing parcels or wait times while your parcel is in Customs. Delivery time varies according to location and we cannot guarantee any time frame for your order to arrive but generally it takes up to 10 business days once posted.

Free shipping is not available on express post orders.

Please allow up to 3 business days for orders to be posted.

Returns

Unfortunately, we are unable to accept returns or offer refunds on items for change of mind or incorrect sizing. We may be able to accommodate exchanges of size subject to availability, however, the customer is responsible for covering the associated shipping costs. 

No exchanges or returns will be accepted on sale items or on garments purchased during sales periods like the annual Black Friday - Cyber Monday sale.

Sizing

We do our best to make sure that each piece is sized according to the national average. However, every child is different and we encourage you to read the sizing information on the product listing. Please refer to the size guidelines for each garment in the description. 

Quality of fabric

We take pride in carefully selecting the highest quality fabrics for our garments. All garments are made from natural cotton or linen and therefore may have inconsistencies in the weave. These are not flaws but a natural result of the process and add to the character of the fabrics.